Chatbots service design and implementation
From signposting to education to feedback and more, Chatbots do it all.
4 Points - how this solutione can solve the problems or enhance productivity
Funnel Customers
Funnel customers towards the answers they need, leaving your team for the really complex cases.
Train Employees
Train your employees on your business processes and standard in an interactive manner.
Guide Customers
Guide customers towards informed decision making for the right product or service.
Gain Customer Feedback
Gain customer feedback in an interactive and fun way, improving your service insight.
Why Choose Us
High Retention Rate
96%
Our dedicated team ensures consistent support and expertise, significantly above the industry average of 80%.
Wide Expert Network
3000
Access to over 3000 engineers and AI experts.
Proven Track Record
500,000
Over 500,000 man-days successfully delivered.
24/7 Support:
24/7
Highly experienced management team available around the clock.
Chatbots improve CX, allow you to scale, and lower costs
Chatbot Needs Assessment and Strategy Development
Identifying the specific needs and goals for chatbot implementation is crucial for success. Our service includes:
Comprehensive Analysis: Assess your customer service and operational processes to pinpoint where chatbots can add the most value.
Goal Setting: Define clear, measurable objectives for the chatbot, such as reducing response times or automating repetitive inquiries.
Strategic Roadmap: Create a detailed implementation plan, outlining development, deployment, and evaluation stages.
Stakeholder Engagement: Involve key stakeholders to align the chatbot with business goals and gather insights for optimal performance.
Chatbot Design and Development
Creating effective and engaging chatbots requires a combination of advanced technologies and user-focused design. Our service includes:
Natural Language Processing (NLP): Implement NLP to enable chatbots to understand and respond to user queries naturally and accurately.
User Experience (UX) Design: Design intuitive conversational flows that enhance user engagement and satisfaction.
Custom Integration: Integrate chatbots with your existing CRM, ERP, and other business systems for seamless operation.
Personalisation Features: Tailor interactions based on user preferences and past behaviour to enhance the customer experience.
Deployment and Performance Monitoring
Ensuring smooth deployment and continuous performance monitoring is key to chatbot success. Our service includes:
Seamless Deployment: Deploy chatbots across various platforms, including websites, mobile apps, and social media channels.
Performance Analytics: Monitor chatbot performance and user interactions with advanced analytics tools.
Continuous Improvement: Regularly update and refine chatbots based on performance data and user feedback.
Security and Compliance: Ensure chatbots adhere to data protection regulations and industry standards, safeguarding user information.
Training and Change Management
Effective training and change management are essential for successful chatbot adoption. Our service includes:
Staff Training: Provide comprehensive training for employees on managing and interacting with the chatbot.
User Education: Create user guides and resources to help customers make the most of the chatbot.
Change Management Strategy: Develop strategies to facilitate smooth adoption and integration within your organisation.
Feedback Loops: Establish channels for ongoing feedback from users and staff to continually improve chatbot performance and satisfaction.
Industry-Specific Use Cases
Healthcare
Financial Services
Retail
How We Work
We offer an end to end service to automate your customer interactions and internal processes:
Step 1
Needs Assessment and Strategy Development
We analyse your requirements, preferred outcomes, and current processes to develop a strategy tailored specifically for your business.
Step 2
Design and Customisation
Our experts design the chatbot’s conversational flow to align seamlessly with your brand and user experience standards. We customise the chatbot to handle your specific tasks, and implement appropriate guardrails to protect your end users.
Step 3
Technical Implementation
We integrate the chatbot with your existing systems, ensuring a smooth deployment across all channels, including websites, mobile apps, and social media, for a unified customer experience.
Infrastructure powered by
top cloud platforms
Microsoft Azure
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Azure machine learning: Comprehensive service for building and deploying machine learning models.
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Cognitive Services: Suite of pre-built AI services including vision, speech, language, and decision-making.
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Azure Bot Service: Platform for building and deploying chatbots.
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Azure OpenAI Service: Access to OpenAI's powerful language models.
Microsoft Azure
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Azure machine learning: Comprehensive service for building and deploying machine learning models.
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Cognitive Services: Suite of pre-built AI services including vision, speech, language, and decision-making.
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Azure Bot Service: Platform for building and deploying chatbots.
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Azure OpenAI Service: Access to OpenAI's powerful language models.
IBM Cloud
IBM Watson: AI services for various applications.
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Watson Studio: Integrated environment for data scientists, application developers, and subject matter experts.
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Watson Assistant: Conversational AI for building chatbots.
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Watson Natural Language Understanding: LP and text analysis.
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Watson Visual Recognition: Image analysis.
Snowflake
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Snowflake Data Marketplace: Integration with various AI/ML platforms.
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Watson Assistant: Conversational AI for building chatbots.
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Watson Natural Language Understanding: LP and text analysis.
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Third-Party Integrations: Partnerships with DataRobot, H2O.ai, and other machine learning tools for advanced analytics and AI.
Amazon Web Services
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Amazon SageMaker: Comprehensive machine learning service.
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AWS Deep Learning AMIs: Preconfigured environments for deep learning.
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Amazon Lex: Service for building conversational interfaces and chatbots.
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Amazon Rekognition: Image and video analysis.
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Amazon Comprehend: Natural language processing (NLP) and text analysis.
Google Cloud Platform
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AI Platform: End-to-end platform for building, deploying, and managing machine learning models.
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AutoML: Tools for building custom machine learning models with minimal coding.
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TensorFlow: Open-source machine learning framework.
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Vertex AI: Unified AI platform for developing and deploying machine learning models.
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Dialogflow: Natural language understanding and chatbots.
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Cloud Vision API: Image analysis.
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Natural Language API: NLP and text analysis.
Questions & answers
What are Chatbots?
Chatbots are AI-powered programs designed to interact with users through text or voice, providing instant responses and automating tasks.
How can Chatbots benefit my business?
Chatbots can enhance customer service, streamline processes, reduce operational costs, and provide 24/7 support, improving overall efficiency and satisfaction.
What industries can benefit from Chatbots?
Industries like healthcare, finance, retail, hospitality, and customer service can significantly benefit from chatbots by automating routine tasks and improving customer engagement.
How do you ensure the security of Chatbots?
We ensure chatbot security through robust encryption, regular security audits, compliance with data protection regulations, and implementing secure authentication methods.
Related - Investment in People
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Opportunity for Growth:
Training budgets, volunteering opportunities, and individual growth plans.
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R&D Investment:
Advanced infrastructure for testing and learning the latest technologies.
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Sophisticated Recruitment:
Rigorous vetting and referencing process.
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Technical Capability:
Wide range of technical support ensuring problem-solving before issues arise.
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Expertise in Key Areas:
Deep knowledge in FIS, Healthcare, IoT/Wearables.
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Flexible Commercial Models:
Tailored solutions to meet customer needs.
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Value-Added Services:
Free services to drive insight and awareness.
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Professional Independence:
We work independently, maintaining high standards without excuses.
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Trusted by Investors:
Trusted by PE and VC firms globally.
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