DevicoAI

Chatbots service design and implementation

From signposting to education to feedback and more, Chatbots do it all.

4 Points - how this solutione can solve the problems or enhance productivity

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Funnel Customers

Funnel customers towards the answers they need, leaving your team for the really complex cases.

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Train Employees

Train your employees on your business processes and standard in an interactive manner.

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Guide Customers

Guide customers towards informed decision making for the right product or service.

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Gain Customer Feedback

Gain customer feedback in an interactive and fun way, improving your service insight.

Why Choose Us

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High retention rate

96%

Our dedicated team ensures consistent support and expertise, significantly above the industry average of 80%.

Wide expert network

3000

Access to over 3000 engineers and AI experts.

Proven track record

500,000

Over 500,000 man-days successfully delivered.

Support

24/7

Highly experienced management team available around the clock.

Chatbots improve CX, allow you to scale, and lower costs

Chatbot Needs Assessment and Strategy Development

Chatbot Needs Assessment and Strategy Development

  • Identifying the specific needs and goals for chatbot implementation is crucial for success. Our service includes:

  • Comprehensive Analysis: Assess your customer service and operational processes to pinpoint where chatbots can add the most value.

  • Goal Setting: Define clear, measurable objectives for the chatbot, such as reducing response times or automating repetitive inquiries.

  • Strategic Roadmap: Create a detailed implementation plan, outlining development, deployment, and evaluation stages.

  • Stakeholder Engagement: Involve key stakeholders to align the chatbot with business goals and gather insights for optimal performance.

Chatbot Design and Development

Chatbot Design and Development

  • Creating effective and engaging chatbots requires a combination of advanced technologies and user-focused design. Our service includes:

  • Natural Language Processing (NLP): Implement NLP to enable chatbots to understand and respond to user queries naturally and accurately.

  • User Experience (UX) Design: Design intuitive conversational flows that enhance user engagement and satisfaction.

  • Custom Integration: Integrate chatbots with your existing CRM, ERP, and other business systems for seamless operation.

  • Personalisation Features: Tailor interactions based on user preferences and past behaviour to enhance the customer experience.

Deployment and Performance Monitoring

Deployment and Performance Monitoring

  • Ensuring smooth deployment and continuous performance monitoring is key to chatbot success. Our service includes:

  • Seamless Deployment: Deploy chatbots across various platforms, including websites, mobile apps, and social media channels.

  • Performance Analytics: Monitor chatbot performance and user interactions with advanced analytics tools.

  • Continuous Improvement: Regularly update and refine chatbots based on performance data and user feedback.

  • Security and Compliance: Ensure chatbots adhere to data protection regulations and industry standards, safeguarding user information.

Training and Change Management

Training and Change Management

  • Effective training and change management are essential for successful chatbot adoption. Our service includes:

  • Staff Training: Provide comprehensive training for employees on managing and interacting with the chatbot.

  • User Education: Create user guides and resources to help customers make the most of the chatbot.

  • Change Management Strategy: Develop strategies to facilitate smooth adoption and integration within your organisation.

  • Feedback Loops: Establish channels for ongoing feedback from users and staff to continually improve chatbot performance and satisfaction.

Industry-Specific Use Cases

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Healthcare
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Financial Services
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Retail

How We Work

We offer an end to end service to automate your customer interactions and internal processes:

Step 1
Needs Assessment and Strategy Development
We analyse your requirements, preferred outcomes, and current processes to develop a strategy tailored specifically for your business.
Needs Assessment and Strategy Development
Step 2
Design and Customisation
Our experts design the chatbot’s conversational flow to align seamlessly with your brand and user experience standards. We customise the chatbot to handle your specific tasks, and implement appropriate guardrails to protect your end users.
Design and Customisation
Step 3
Technical Implementation
We integrate the chatbot with your existing systems, ensuring a smooth deployment across all channels, including websites, mobile apps, and social media, for a unified customer experience.
Technical Implementation

Infrastructure powered by
top cloud platforms

Microsoft Azure

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    Azure machine learning: Comprehensive service for building and deploying machine learning models.

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    Cognitive Services: Suite of pre-built AI services including vision, speech, language, and decision-making.

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    Azure Bot Service: Platform for building and deploying chatbots.

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    Azure OpenAI Service: Access to OpenAI's powerful language models.

Questions & answers

We develop a range of chatbots tailored to different business needs, including customer service, healthcare, supply chain management and more.

We can integrate chatbots with a wide range of platforms depending on clients business needs.

DevicoAI’s approach to AI chatbot development is built on understanding your specific business needs and focusing on practical, measurable outcomes helps ensure that our AI solutions are aligned with your strategic goals.

The cost depends on various factors such as specific business needs, request complexity and more. We offer tailored pricing based on your needs and goals to ensure you get the best value for your investment.

Yes, we can work closely with your internal teams to integrate AI chatbot solutions into your existing infrastructure and ensure that the transition is smooth and efficient.

To start cooperation, we need an understanding of your business objectives, access to relevant data, and any system specifications necessary for integration.

We offer comprehensive training to ensure your team is equipped to manage and maintain the AI solutions effectively.

The development timeline directly depends on the project scope. On average, custom AI development can take anywhere from a few weeks to several months.

We implement industry-standard data security protocols, including encryption, secure access controls, and compliance with relevant data privacy regulations such as GDPR.

We develop chatbots to be able to accommodate your business needs supporting existing infrastructure as needed.

Custom AI chatbots can be integrated with various external APIs and third-party systems for enhanced functionality.

We follow strict compliance protocols throughout the AI development process, including data anonymisation, secure storage, and regular audits to maintain compliance with industry standards and regulatory requirements.

Related - Investment in People

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Opportunity for Growth:

Training budgets, volunteering opportunities, and individual growth plans.

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R&D Investment:

Advanced infrastructure for testing and learning the latest technologies.

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Sophisticated Recruitment:

Rigorous vetting and referencing process.

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Technical Capability:

Wide range of technical support ensuring problem-solving before issues arise.

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Expertise in Key Areas:

Deep knowledge in FIS, Healthcare, IoT/Wearables.

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Flexible Commercial Models:

Tailored solutions to meet customer needs.

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Value-Added Services:

Free services to drive insight and awareness.

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Professional Independence:

We work independently, maintaining high standards without excuses.

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Trusted by Investors:

Trusted by PE and VC firms globally.

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